Reflections · Experience · Conversations
Writing originally shared on LinkedIn about customers, teams, transformation and sustainable business growth.
Two numbers are hard for me to ignore. Eighty percent of respondents in a McKinsey survey say AI improved their individual productivity. Yet only 37% attribute a positive impact on their organization's…
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The first PDCA I remember did not happen in a meeting room. We must have been sixteen or seventeen. A friend—let's call him Manuel—offered us 6,000 pesos each to move some empty…
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Large companies plan for long horizons: five-year plans, global priorities, regional ambitions and national goals. All of that matters. But there is a risk that strategy will live more comfortably in a…
Read in EnglishSome markets make selling look easy. That can be dangerous. In 2021 and 2022, Chile's truck market reached extraordinary levels. Demand was strong and supply chains remained under pandemic pressure; in many…
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Today I had a conversation that stayed with me. It was with someone I first knew as a customer. Over time, we found something hard to define: trust, consistency and the ability…
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Inventory is not controlled by looking at the yard. It is controlled months earlier, in the forecast. That insight changed how I saw the business. Over time, I reduced many decisions to…
Read in English18.74%. That was our share of Chile's heavy-truck market in 2025, the highest in our history. It was excellent news, but not the whole story. While market share grew, another question mattered:…
Read in EnglishGrowth has a trap: better results can make us believe the system works when exceptional people are actually holding it together. Every commercial team has its heroes—the salesperson who knows every customer,…
Read in EnglishWhy mining? At first, the answer was simple: we could compete there and, if executed well, build a higher-value, more profitable business. The harder part was safety. Mining operators were raising their…
Read in EnglishOver the coming weeks I will share five lessons that changed how I understand B2B business: ecosystems, markets, systems, risk and P&L. This is the first. “There is no need. We know…
Read in EnglishFor some time I had thought my professional path would have to change, though I did not know when or how. Planning has never meant knowing the future. It means observing, anticipating…
Read in EnglishTwo standard-cab Volvo FH variants became the latest models to receive the highest Euro NCAP truck safety rating. The result highlights technologies designed to prevent collisions, protect drivers and other road users,…
Read in EnglishWith the official close of the year and ANAC's final December 2025 market report, we ended a cycle that made us proud. Beyond the public numbers, we saw sustained growth in market…
Read in EnglishWhen fleet renewal forms part of a long-term vision, it stops being just a purchase and becomes collaborative work. I thanked ELB—Transportes Nacionales Libertador—for continuing to trust Volvo Chile as a strategic…
Read in EnglishAs an intense year for the transport industry came to a close, I wanted first to thank the customers, shippers, suppliers and especially our colleagues who made the business possible every day.…
Read in EnglishSotraser has been driving one of Chile's most significant freight-transport transformations, bringing into service one of Latin America's largest Volvo electric-truck fleets. This is not a pilot or a theoretical exercise. The…
Read in EnglishEvery Volvo story has something in common: behind each achievement are people who believe in their work. Transportes Ávalos shows how perseverance, specialization and responsibility can transform a company and take it…
Read in EnglishAlmost a year after launching Volvo Black Edition—a celebration of design, innovation and distinctiveness—I came across one of the trucks waiting for routine maintenance. Even after seeing it many times, I stopped…
Read in EnglishThe transport industry gathered again for the Transporte Awards. More than a ceremony, it has become a meeting place for the people who move Chile. The event returned with energy thanks to…
Read in EnglishI thanked MPM for welcoming future drivers from the Iron Women – Más Conductoras program and joining the effort with such conviction. Its commitment to inclusion and women's talent development in mining…
Read in EnglishI love it, and so does my son. We enjoy every little episode from Volvo Buddy – Your Friend on the Road.
Read in EnglishA demanding third quarter brought a strong result and a lesson about high-performing teams. The company set an ambitious goal: deliver a robust Q3. We achieved solid billing, deliveries and registrations through…
Read in EnglishAt Volvo Trucks Innovation Summit 2025, I spoke with Luz Infante, Executive Secretary of CONASET, about road safety and the role all of us—not only transport companies—have in saving lives. Although overall…
Read in EnglishNearly a week after Volvo Innovation Summit, we were still reflecting on the conversations with customers, shippers and strategic industry partners. We presented a portfolio of propulsion solutions: Euro VI engines with…
Read in EnglishEspacioT's coverage of Volvo Chile's Trucks Innovation Summit 2025 described an event at Espacio Riesco that brought together 190 participants from transport, retail, industry, mining and Chile's national freight associations. Innovation, safety…
Read in EnglishThank you, Mauricio, for highlighting a program as transformative as Volvo Iron Women. At the Innovation Summit, we talked about safety and new propulsion technology, but social innovation matters just as much…
Read in EnglishOn June 18 I visited Transportes Collarte's operation at Michilla with Volvo Chile Managing Director Sergei Iavorskii and Northern Region Manager Richard Bianchi. In the field, we saw Volvo FMX 8×4 tippers…
Read in English“I knew my mother had little time left, and I wanted her to see me with my licence. She saw me. She is no longer with us, but she saw me.” I…
Read in EnglishRevista del Camionero covered the Chilean launch of Volvo FH and FM Gas Powered trucks, available in tractor and rigid configurations. Their 13-liter engine uses LNG or bio-LNG in a diesel-cycle design,…
Read in EnglishYes, I like trucks. At 48, whenever I see a miniature truck I still want to park it or maneuver an imaginary semitrailer. Since childhood I have been fascinated by turning radii…
Read in EnglishElectromobility is advancing in Chile, but freight transport still faces major obstacles outside urban centers. In an interview with Revista ElectroMov, I noted that public charging infrastructure had grown, particularly in Santiago,…
Read in EnglishTrust is not built in a day. It takes time, honest conversations and people committed to the decisions they make. Delivering these trucks to Transportes Casablanca meant more than a commercial transaction:…
Read in EnglishThe transformation of transport needs more than new technologies. It needs more collaborative and efficient teams, deeply connected to their purpose. That informed the design of our new commercial offices in Santiago:…
Read in EnglishIn a more demanding environment, logistics efficiency cannot be separated from safety, technology and sustainability. In an article for Negocios Globales, I discussed how Volvo Chile was advancing transport transformation by placing…
Read in EnglishA more sustainable option for long-distance transport became available in Chile: Volvo FH and FM Gas Powered trucks. With up to 500 horsepower, lower environmental impact and strong energy efficiency, the technology…
Read in EnglishI was proud to be part of the Volvo Chile team that achieved Bronze in the official Volvo Performance System assessment, and I learned a great deal from the experience. The milestone…
Read in EnglishA reflection from Anglo American suggested that meeting energy-transition goals by 2040 could require the equivalent of some 80 projects the size of Los Bronces and 60 the size of Quellaveco. That…
Read in EnglishWe had the privilege of welcoming Nico Pino to Volvo Chile's annual leadership gathering. His story and outlook prompted reflections on teamwork, leadership and resilience under pressure. At a young age he…
Read in EnglishA great team helps Volvo Trucks Chile keep moving forward. Their commitment, dedication and collaborative work make it possible to offer better solutions to our customers. I was proud to be part…
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